Information We Collect
We collect different types of information depending on how you interact with our service:
Images You Upload
When you use our AI image enhancement service, you voluntarily upload images for processing. These images are temporarily stored on our secure servers during the enhancement process and are automatically deleted within 24 hours of upload.
Technical Information
- IP address and general location information
- Browser type and version
- Device information (operating system, screen resolution)
- Date and time of service usage
- Referring website or source
Usage Analytics
We collect anonymous usage statistics to understand how our service is used, including the number of images processed, popular features, and general performance metrics. This data is aggregated and cannot be linked to individual users.
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process your images using our AI algorithms and provide enhanced results
- Service Improvement: To analyze usage patterns and improve our AI models and user experience
- Technical Support: To troubleshoot issues and provide customer support when needed
- Security: To detect and prevent fraud, abuse, or unauthorized access to our service
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Image Processing and Storage
Temporary Storage: Your uploaded images are stored temporarily on our secure servers solely for the purpose of AI processing. We do not permanently store your images on our servers.
Automatic Deletion: All uploaded images and processed results are automatically deleted from our servers within 24 hours of upload. This ensures your personal images are not retained longer than necessary.
No Human Review: Your images are processed entirely by automated AI systems. Our staff does not view, analyze, or manually handle your uploaded images during normal operations.
Secure Transmission: All image uploads and downloads are encrypted using industry-standard SSL/TLS protocols to protect your data during transmission.
Data Sharing and Disclosure
We do not sell, rent, or share your personal information or images with third parties, except in the following limited circumstances:
- Service Providers: We may share technical data with trusted service providers who help us operate our service, such as cloud hosting providers, but they are contractually bound to protect your data
- Legal Requirements: We may disclose information if required by law, court order, or government regulation
- Safety and Security: We may share information to protect the rights, property, or safety of our users or the public
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new owner
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Temporary image storage uses encrypted servers with restricted access
- Access Controls: Limited employee access to systems with proper authentication and monitoring
- Regular Audits: Regular security assessments and updates to maintain protection standards
- Incident Response: Procedures in place to detect, respond to, and mitigate security incidents
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request information about what personal data we have about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information (note: images are automatically deleted within 24 hours)
- Opt-out: Opt out of certain data collection practices, such as analytics tracking
- Data Portability: Request a copy of your personal information in a portable format
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Third-Party Services
Our service may include integrations with third-party services:
- Google Analytics: For website usage analytics (anonymized data)
- Cloud Infrastructure: For hosting and processing services
- Content Delivery Networks: For improved service performance
These third parties have their own privacy policies, and we encourage you to review them. We select partners who maintain high privacy and security standards.
International Data Transfers
Our service may involve transferring your data to servers located in different countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information according to applicable data protection laws.
Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify users of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our service after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@picupscaler.com
Response Time: We aim to respond to all inquiries within 48 hours
Data Protection Officer: Available for EU residents with data protection concerns